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  • Delivery & Returns

Delivery & Returns

Shipping, Order Tracking & Delivery

What is Ladies Gents Canada’s Shipping Policy?

We at www.LadiesGents.ca strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 2-3 weeks from the date of purchase depending upon the location of the delivery in Canada.

To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:

  • Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
  • Enter correct City, Province and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
  • Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.

Note: We make sure that all the packages are perfectly packed and wrapped with security tapes when they are dispatched by www.LadiesGents.ca. However, it goes through a lot of processes at the courier company’s end before reaching you.

In case the product is damaged and if you self-ship your returns, we will not reimburse self-shipment charges. However, the reshipping charges will be zero.

For all the purchases, we will deliver the order to your doorstep free of cost anywhere in Canada. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.

Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

How do I check the status of my order?

Please tap on “My Orders” section under My Account on www.LadiesGents.ca to check your order status.

Does www.LadiesGents.ca deliver products outside Canada?

No. At this point, www.LadiesGents.ca delivers products only within Canada.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pin code is serviceable, you will receive a communication from our end.

Cancellation and Modifications

What is www.LadiesGents.ca Cancellation Policy?

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

If your order is cancelled after your credit/debit card has been charged, the said amount will be transferred to your account and may be reversed back in your Card Account on your request.

Returns

What is www.LadiesGents.ca Return Policy? How does it work?

www.LadiesGents.ca provides hassle free returns on all products in case the product is damaged. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You shall have to ship the product at your end.

Kindly pack the items securely to prevent any loss or damage during transit. We recommend you use a reliable courier service.

In each case, to return your product, you need to call the customer support or write to us within 72 hours of the delivery. you’d like to return your products, you can contact our customer care at Support@LadiesGents.ca.

Tracking

To track your order, tap on “Track Order” under My Orders in My Account.

For any further queries, please feel free to e-mail us at Support@LadiesGents.ca.